Customer Service

The Bata Promise

Personalised service

In our hurried modern world, personalized service is often sacrificed. Not at Bata. We consider personalized service to be the foundation on which our company not on survives, but thrives. In many countries customer service goes beyond the stores with home deliveries, orders made possible via catalogues, the web or even call centres. Our sales associates are take customers' satisfaction to heart, often developing customer relationships that transcend generations.

Shoe variety

Bata collections offer a wide range of products to suit every family member, and every mood. Enjoy the pleasure of shopping Bata's exclusive models along with national and international brands that are carefully selected and updated in response to market demand. Whether you prefer the casual Patapata, the environmentally friendly Eco Fit, or the chic Marie Claire you can be confident that you're getting a finely constructed shoe for its price.

Effortless shopping

Bata believes shopping should be enjoyable and effortless, so we studied consumers' shopping needs and inquired about their wishes. With that information in hand we designed easy-to-navigate store layouts with clear product displays organized by category and by style. You'll find our products presented in an attractive and clutter-free manner- allowing you to quickly and easily view our collections.

Guaranteed satisfaction

Bata understands the shopping confidence afforded by a satisfaction guarantee. That's why we guarantee our merchandise to be free of manufacturing defects. We will gladly accept any defective item for repair, refund or exchange at any retail location within the country of original purchase. We ask that requests for refund or exchange be made within 30 days of purchase, accompanied by the original receipt.

Whether on-line shopping or at your local Bata store, you can expect Bata to live up to its promises.